I have been playing Warhammer Age of Sigmar for a reasonable while now, and one of the things that I have liked the most about the experience is the fantastic customer service Games Workshop has had to offer. I likely wouldn't have gotten into the game if the people working at the shop hadn't had been so friendly, helpful and engaging. I think you would all agree with me that it is something that Games Workshop does extremely well.
However, I would like to talk about one particular time when the company went above and beyond the call of duty when it comes to customer service. In November I relapsed into Leukaemia. Things were pretty tough and we were looking for anything that would brighten things up. One of the things we did was write into Games Workshop explaining the situation. A few weeks later we had a reply.
We were assuming we would get a nice letter back that would have just felt really nice. They are that sort of company at all. That would have been fine. However, they went far beyond that. We did get a heartfelt letter from the entire Games Workshop team, however, it came with a massive box of exclusive goodies too.
In it, among other stuff, were loads of old White Dwarf magazines you wouldn't be able to get nowadays. There were also two prints signed by the entire team, and some other merchandise you wouldn't be able to get elsewhere. However, by far the coolest item they sent were two models that had been painted by the 'Eavy Metal team themselves. One of them was a Stormcast Eternal Judicator painted in Astral Templar colours, which was incredible. But the other is even cooler. So because of Games Workshop's incredible generosity, I am now in possession of this exact miniature featured on the the back of the Saurus Guard box:
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My treatment for Leukaemia is going really well, and things are hoping to turn back to near normality by September if we're lucky.
I was wondering if anyone else has any stories about other times Games Workshop has gone above and beyond the call of duty. If so, please leave them below. Sorry for waffling on, and I hope your experiences with them have been as amazing as mine.
